Capitol Toyota / SCION

"Salesman Robert Ramirez"

2/2/2011
"I just wanted to let management know that of all the vehicles that the wife and I bought over the years, the salesman Robert Ramirez made it the most relaxed & enjoyable time that we ever had at a car dealer. As a manager myself I would be very proud to have an employee as him in my staff."

Sincerely

Eddie & Edith K, San Jose, CA

"Capitol Toyota - The Perfect Car Buying Experience"

Dear Anthony, Jimmy and Marcello:

Like many people, there are a few things I hate to do ----- going to the dentist, spending time with my step mother and buying a car from a car dealer.  But, the experience my wife and I had today was totally positive.  Each of you made it very clear our trust in you was important.  We felt that we were treated with respect and honesty.  In addition the price we were quoted was very fair and eliminated the need for ?haggling?. Other dealers should take a lesson from you.  We look forward to recommending your dealership to our friends and family.

Sincerely,

Jim and Marti S, CA

"Our New Car"

12/9/2010

"Jimmy and Jay,

Thanks for a completely enjoyable experience buying our new car. You are both consummate professionals at the top of your game, pleasant and polite, never pushy, and seemingly always keeping the customer's wants and needs foremost in mind.

As a lifelong saleperson, I, along with my wife Kristen, appreciate the way our purchase was handled.

A happy holiday season to you both, and again, thank you."

Joe and Kristen S.

"Happy Toyota Owner"

11/7/2010
"I recently experienced a problem with my car and a situation with the service department. I contacted the service director, Bill Morrow and he directed me to Rick Keikens. Both gentlemen handled the situation with extreme professionalism. I was very satisfied and pleased.

In closing, kudos to Mr. Morrow and Mr. Keikens."

Charles E., San Jose, CA

"Family Friendly"

2/20/2010
... "We did return and we did look at other vehicles on the Capitol Toyota lot but we did come back to the Jetta and eventually bought the car. But the sale was not about the vehicle but about Charlie Oh and the staff at Capitol Toyota. No high pressure, lots of mutual respect and a team supporting not only Charlie, but supporting our needs as a family."  ...

Robert B., San Jose, CA

"Internet Sales"

5 star rating

2/2/2009

Before going to Capitol Toyota to shop for my new car I visited YELP and saw both positive and negative reviews. I started out by sending an inquiry online. I received a response quickly through email from Glen Lilly. I was pleased to see that the information he sent me was very detailed and easy to understand. I compared his price to other dealers over the next two days and found that he was lower than any of the six other dealers I contacted. Mr Lilly called me once and was very polite and not in the least bit pushy. I asked him a few questions which he answered immediately. He did ask me for an appointment but when I told him I needed a little time to do my research he seemed to understand completely. After my two days of price shopping I dropped in unexpectedly and found that Glen was busy with another customer. He quickly introduced me to Rick Perez who took me directly to the car I requested. Rick was very good and also not pushy at all. When I thanked Mr Perez for his time he officially introduced me to Glen. After being at two other dealerships the day before I was pleasantly surprised when niether of these guys tried to keep me from leaving without a car. Long story short.................... ...... I looked one more place before purchasing my car from Glen Lilly and Rick Perez. These guys are true proffessionals and have gone way beyond my expectations after the sale. I will recommend this dealership, the internet process, and Both Mr. Lilly and Mr.Perez to everyone I know. GREAT PRICE! HONEST AND NICE GUYS!
Not one ounce of wasted time here.

JD, San Jose, CA

"Customer Satisfaction"

5 star rating

2/1/2009

Awesome place to buy a car! Great professional sales team.
They are always on top of the game when it comes to customer satisfaction!!

great job guys!

Carlos O., San Jose, CA

"Pleasant Experience"

5 star rating

12/7/2008

I have to say I was pleasantly surprised by my experience at Capitol Toyota. I came in looking for a car for my daughter. I was helped by a salesman named Tom. He was very professional. He introduced himself and the dealership, took me on several test drives. I will be back to purchase my daughters Toyota from Tommy, Capitol Toyota.

Thanks Capitol Toyota, I was afraid to come in and look at cars before I came there.

Neva G., San Jose, CA

"A true surprise!!!"

I honestly hate haggling and going into a dealership feeling overwhelmed. Buying a car has often felt like the greatest challenge of my life. To my honest surprise, Stephan Tran from the Direct Sales Department at Capitol Toyota exceeded all of my lofty expectations, and then some!! I was literally in and out of the dealership in under 1 hour-ended up buying a Certified Toyota Camry and I love it! Thanks to all for making my purchase experience as simple as you promised!!

Sincerely,

Peter
San Jose

Peter Jacobs, San Jose, CA